The questions families ask us most often, answered plainly.

Pehradar is founded and run by Ajay Shekhawat. Ajay is from the Shekhawati region of Rajasthan, lived in the United Kingdom for several years, and came back to Jaipur to build this service after navigating elder care for his own mother from abroad.

He personally meets the parents of every family we take on before anyone from our side visits their home. The trust relationship starts with him and stays with him.

This is the right question to ask, and the honest answer is that we are early. We have deliberately kept the service small so that every family gets founder-level attention while we build our reputation.

Every commitment we make is in writing in the service agreement. If at any point we are not delivering, you can end the arrangement with 30 days notice and we will help your parents transition to another provider. We would rather grow slowly with families who trust us than quickly with families who do not.

Yes. Pehradar operates as a registered business entity in India with a separate business bank account, tax registration, and a formal service agreement for every family. Invoices are issued monthly. If you need specific registration details for your records or for a family member in India to verify, we provide them on request.

You do not have to live abroad. Pehradar is for any family whose parents are in Jaipur and who cannot be physically present in the day-to-day. That includes families who have moved to Bangalore, Mumbai, Hyderabad, Pune, Gurgaon, Delhi, and other Indian cities for work.

The distance that matters is not kilometres. It is the hours you spend not knowing what is happening at home.

Yes. A significant part of the families we serve live abroad. All our communication is on WhatsApp, which works across every time zone, and our weekly updates are timed so that they arrive on your phone at the start of your day, not ours. Payment from abroad is covered in a separate answer below.

Both. Our monthly fee covers one household, whether that is one parent or two parents living together. There is no extra charge if both your parents are under our care. If your parents live in two different homes or two different cities, that is a separate arrangement and we will discuss it with you.

On the Gold tier, we visit your parent at home once a week for about 45 to 60 minutes. We check blood pressure and oxygen levels, review medications, sit and talk, and look for anything that needs attention.

We accompany them to doctor appointments up to twice a month, taking notes and relaying findings to you. Every Monday morning in your local time, you receive a structured WhatsApp update with a photograph, health observations, mood notes, and any action items for the week ahead.

No. Pehradar is a care coordination service, not a medical provider. We do not diagnose, prescribe, or treat.

What we do is accompany your parent to the right doctor, sit in on appointments, make sure prescriptions are filled and taken, liaise with hospitals and diagnostic labs, and tell you what is actually happening on the ground. The medical care comes from qualified doctors and hospitals. We make sure that care is coordinated and that nothing falls through the cracks.

The same named person. This is our biggest difference from larger national platforms. Your parent is not visited by a rotating roster of strangers.

You are assigned a dedicated coordinator who knows your parent by name, knows their medications, knows their preferences, and whom you can reach directly. In our earliest months, that coordinator is Ajay himself. As we grow, it will be a person Ajay has personally hired, trained, and introduced to your parent in advance.

It arrives on WhatsApp every Monday morning in your local time. It contains a photograph of your parent from the most recent visit, a short health summary with specific numbers like blood pressure and any medication changes, a note about their mood and how the week has gone, and a clear list of any action items for the week ahead.

We deliberately keep it consistent in format so you know what to look for at a glance, even on a busy Monday morning.

We have two tiers. Silver at ₹6,500 per month covers two wellness visits per month, medication tracking, a monthly update, and emergency contact access. Gold at ₹13,500 per month is our main service and covers weekly in-person visits, doctor accompaniment up to twice a month, the structured Monday WhatsApp update, and a 24-hour emergency line.

International payment is straightforward. You can pay by international transfer via Wise, which is the cheapest and fastest option for most families and settles in INR directly into our business account. You can also use a standard bank transfer or UPI if you have access to an Indian account. We invoice monthly on the 1st and allow a seven-day grace period for international transfers.

No lock-in. You can end the arrangement at any time with 30 days written notice, which can be as simple as a WhatsApp message. We do not do annual contracts or multi-month commitments.

If we are not earning your confidence every month, you should not be locked in to paying us.

Yes. The first two weeks with Pehradar are complimentary. This gives you time to experience the service, read your first update, hear how your parent feels about us, and decide without pressure. Billing begins from day 15. If you choose not to continue after the trial, there is no charge and no obligation.

You call our emergency number. Someone answers, not a voicemail. Because we are based in Jaipur, we can physically reach your parent within 45 minutes of your call, at any hour.

We coordinate the ambulance, accompany your parent to hospital, brief the doctors on their history and medications, and stay with them until a family member can arrive. You are on a call with us throughout, not waiting for an update.

Tell us. The fastest way to fix a problem is to raise it early, and we would rather hear a concern when it is small than after it has grown. Send a WhatsApp message or call Ajay directly.

We commit to acknowledging any concern within 24 hours and giving a substantive response within 72 hours. If a concern cannot be resolved to your satisfaction, you can end the arrangement at 30 days notice with no penalty.

We take this seriously. Many elderly parents, especially in India, see outside care as a loss of independence or a judgement on the family, and we will never force ourselves on someone who does not want us there.

Before we start, Ajay personally visits your parent, introduces himself, explains who we are, and asks whether they are comfortable with us coming. If they say no, we do not start. If they later change their mind, we are still here.

Your parent is the person at the centre of this service, not the client.

Usually within a week. After an initial WhatsApp or video call with you, Ajay visits your parent in Jaipur for a home meeting. If everyone is comfortable, the first wellness visit begins within a few days, and your first Monday update arrives the following week. There is no long onboarding process, no paperwork pile, no waiting lists.

No. Your parent does not need to do anything, download anything, or learn anything. The technology is entirely on our side and on yours. Your parent just opens the door when we arrive. The WhatsApp updates come to you, not to them.

We are not here to make your parent change. We are here to fit around their life.

Only with the primary contact named in the service agreement, which is usually the person paying. If you want a sibling or a spouse added to the update group, we will do that only with your written request. We do not share photos on social media, in marketing, or with any third party, ever. Your parent's photographs belong to your family.

One primary contact, named in the service agreement. All routine updates, decisions, and billing go through that person. This matters because in a care situation, multiple family members giving us different instructions can create confusion and friction.

The primary contact can change at any time by a WhatsApp message. In a genuine emergency, of course, we contact whoever can be reached.